Prism Herringbone Installation Guide

Before Installation

Product Handling:

Pallet: Store on flat pallet at all times.

Temperature: Aim to store at room temperature at all times.

Acclimatization: If exposed to extreme temperatures, allow the product time to acclimatize in the room for 24-48 hours before opening. Acclimimatisation is required for Herringbone Hybrid.

Storage On-Site: Avoid exposure to direct sunlight, windows and/or sliding doors should be covered by blinds or curtains.

Pre-Installation Requirements:

Dry Lay: Arrange planks before installation to visualize the pattern.

Mix & Stagger: Mix boards and stagger them for a pleasing design.

Assess During Installation: Do not install faulty or damaged boards.

Report Any Defects: Contact Sunstar Timber Flooring at 1300 081 999 if any product faults are noted.

Subfloor Preparation:

Clean Surface: Ensure the subfloor is free of debris and structurally sound.

Levelling: Limit rises and falls to a maximum of 3mm over a 2000mm radius. Smooth imperfections to ensure a maximum 1mm deviation over 250mm area.

Cement Joints between tiles or other gaps of more than 2mm in depth & width should be levelled. Concrete subfloor highpoints can be grinded down, dipped areas can be filled with a suitable floor levelling compound.

Ventilation & Humidity: Timber subfloors should be well ventilated and meet building regulations for humidity. Concrete subfloors should not exceed 4.8% moisture.

The subfloor must be a smooth and flat surface free of deflection Flooring installed on top of an uneven floor may lead to noise, movement and result in failure of the locking mechanism.

In Slab Heating:

Maximum Temperature: Never exceed 28°C.
Pre-Installation: Run heating at desired temperature for at least

one week, then turn off and allow subfloor to cool for 2-3 days.

Gradual Heating: Increase temperature by a maximum of 2°C per day. Maintain a constant temperature once running, with variations of no more than 2°C per day.

Confirm Suitability: Check with heating system supplier for suitability of floor coverings; the product warranty does not cover improper installations.

Non-Acceptable Systems: Heating systems between floating floor and subfloor are not suitable.

During Installation

Install Process:

Never strike the board directly with tools

Boards should be mixed on the floor and staggered to meet a visually pleasing design.

Expansion & Building Movement:

Allowance for Expansion: Hybrid Flooring expands and contracts with changing seasons and temperatures.

Expansion Gaps: Provide a minimum 10mm gap around the entire perimeter including where it meets any vertical obstructions such as walls, fixed furnishings, plumbing penetrations and flooring transitions.

Large Floor Areas: For floors exceeding 20m in length or 10m in width, consult Sunstar Timber Flooring Technical Team. Additional measures may be required, such as increased expansion gaps.

Product Temperature: Product should always be brought to room temperature prior to installation.

Avoid Fixing Skirtings & Scotia: Do not attach skirtings, scotia or trims to the flooring. Floorings natural movement must be allowed for.

No Caulking or Adhesives: Never caulk the floor or Use adhesive to fix trims to the flooring.

Excessively Heavy Furnishings: Furnishings over 200kg should be approved by Sunstar Timber Flooring Technical team prior to installation.

Click System: The 5G Click system is a glueless click system and it is not recommended any glue is used to join boards.

Care should be taken if disengaging boards, and any damaged boards should not be reused.

Underlay: Hybrid flooring includes an integrated underlay and foam based underlays should not be used under the flooring. Where improved acoustic controls are required rubber based underlays may be used but should be approved by Sunstar Timber Flooring prior to use.

Stair treads: All stairs should be installed direct stick, and steps should be taken to removed underlay prior to fixing down with adhesive. Where the top stair extends into a upper floating
floor there must be an expansion gap provided. For suitable installation details contact the Sunstar Timber Flooring Technical team.